AI Phone Automation FAQ for Medical Practices
Answers to common questions about SpeechSage, HIPAA-aware AI phone automation, medical receptionist pricing, setup, transfers, and patient data.
Is SpeechSage HIPAA compliant?
SpeechSage is built for HIPAA-aware healthcare workflows. We sign a Business Associate Agreement with covered clients, use encrypted systems, restrict access to protected health information, and maintain audit-oriented controls for call transcripts, recordings, and operational data.
How much does an AI medical receptionist cost?
SpeechSage plans start at $129 per month for smaller clinics and $299 per month for growing practices. Pricing depends on included minutes, support needs, and custom workflow requirements. Enterprise practices can request custom volume and integration pricing.
Does SpeechSage work with my EHR?
SpeechSage can support calendar syncing and API-based workflow handoffs today. Direct EHR integrations depend on the system, access model, and compliance requirements. During onboarding, we map which steps should be automated and which should remain staff-reviewed.
What happens if the AI does not understand a patient?
SpeechSage asks clarifying questions first. If the call remains unclear, urgent, or outside the approved workflow, it can transfer the caller, capture a message, and send staff a transcript and action summary so the conversation does not disappear.
Can AI handle appointment scheduling for medical offices?
Yes. SpeechSage can collect caller intent, identify scheduling needs, check supported calendar workflows, and help route appointment requests. Practices can decide whether the assistant books directly, gathers intake details, or sends staff a summary for approval.
How long does it take to set up SpeechSage?
Most practices can complete initial setup in days to two weeks, depending on phone routing, calendar access, compliance review, and workflow complexity. Onboarding covers practice hours, services, escalation rules, scripts, and call summary preferences.
What happens to recorded calls and patient data?
Recorded calls, transcripts, and summaries are handled as sensitive healthcare communication data. SpeechSage uses secure storage, access controls, retention settings, and practice-specific configuration so teams can balance operational review with privacy requirements.
Does SpeechSage work after hours?
Yes. SpeechSage can answer after-hours calls, capture caller intent, provide approved practice information, escalate urgent situations according to your rules, and send summaries to staff before the next business day.
Can SpeechSage transfer calls to a human?
Yes. SpeechSage can transfer callers to configured staff numbers or departments when a call requires human judgment, urgent escalation, or a workflow your practice does not want automated.
What types of medical practices use SpeechSage?
SpeechSage is designed for healthcare teams that receive recurring phone demand, including primary care, dental, pediatric, dermatology, urgent care, orthopedic, and specialty clinics that want more consistent patient communication.